
Trustpilot-Bewertungen
Ausgezeichnet 4.8 / 5
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FAQ
When will my order be shipped?
When will my order be shipped?
Ships within 1–7 days.
Arrives within 7–15 days.
How much is shipping?
How much is shipping?
Free Shipping Worldwide
What is the process for returning an order?
What is the process for returning an order?
Refund & Return Policy
Damaged Goods & Issues
Please inspect your order immediately upon receipt. Contact us instantly if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Mandatory Documentation for Damaged Goods
To qualify for a refund or replacement for damaged items, you must provide the following:
- Unboxing Video: A continuous video showing the opening of the original package (the box/parcel) immediately upon arrival.
- Proof of Damage: Clear photos or video footage showing the specific defect or breakage.
- Return Shipment: Damaged goods must be returned to our warehouse address in China.
- Contact: Reach out to us via email at support@weiqueen.com.
Refund Terms & Conditions
We process refund requests exclusively for the following reasons (within 30 days of receipt):
§1 Non-Receipt of Goods
- A refund is applicable if the items never arrive.
- Exclusion: Refunds are denied if the non-delivery is caused by the customer (e.g., providing an incorrect address, refusing the package, or failing to collect it from the local post office/depot).
§2 Damaged Goods
- Immediate notification to support@weiqueen.com is required.
- Proof of the unopened package (unboxing video) is mandatory for the claim to be valid.
§3 Significant Description Mismatch
- A refund is possible if the received product differs significantly from the description on our website. Please submit your claim via email.
§4 Refusal of Delivery
- No refund will be issued if the package is returned or destroyed due to:Refusal to accept the delivery.Unreachability by phone or during delivery attempts.Failure to communicate with the carrier.
- Note: In the event of a return due to refusal, partial shipping costs will be deducted. If the package is destroyed by the carrier, no refund will be issued.
§5 Excluded Reasons
Refund requests will be rejected for:
- Change of mind: "I don't like it anymore" or "I changed my mind."
- Personal reasons: Any reasons not related to product quality or delivery.
- Discriminatory motives: Rejection based on "Made in China" or other biased origins.
- Payment disputes: Refusal to pay for invalid or arbitrary reasons.
Shipping Information
We ship globally from our logistics centers in the USA, China, and the UK.
Deadlines
- Non-receipt: Contact us via email at any time regarding missing orders.
- Final Deadline: All claims for refunds or returns expire 30 days after the goods have been received. Claims made after this period will not be supported.
Which currency is used for payment?
Which currency is used for payment?
EUR €
Shipping & Service Information
Processing Time Orders are prioritized and dispatched immediately upon receipt of payment. 💯
Accepted Payments: PayPal® or Credit Card.
Guarantee We offer a risk-free 30-day guarantee. 🎯
Please note: Shipping times vary depending on your location. ⭐ 99.6% of customers recommend us.
AFTER-SALES SERVICE
- 100% Satisfaction Guarantee: We provide a 30-day money-back guarantee.
- 24/7/365 Support: Our dedicated email support team is available around the clock.
- Our Goal: We strive to ensure every customer is 100% satisfied with their purchase. If you have any questions or issues, please do not hesitate to contact us via email; we are here to help immediately.
SHIPPING POLICY
- Order Processing: Ships within 1–7 business days.
- Estimated Delivery: Arrives within 7–15 days.
Shipping Options:
- Free Shipping: Arrives in 7–15 business days.
💡 Pro Tip: Save significantly on shipping costs by purchasing 2 or more products at once!
🌎 Shipping to Germany & Hungary ✈
🔥 Refund Policy: Partial or full refunds are issued depending on the specific situation of each case.
🚚 Shipping to Germany & Hungary: Every order includes real-time tracking details and insurance coverage in the unlikely event that a package is lost or stolen during transit.
✉️ 24/7 Customer Support: We have a team of live representatives ready to assist you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure Checkout: We use state-of-the-art SSL encryption to ensure your personal and financial information is 100% protected.
We do our best to process and ship all orders as quickly as possible. We are proud to offer Worldwide Shipping.



